Purchase information

Ordering

1. Find the product you want to buy, click the “Buy” button below the product image. If you have clicked on the product, click the “Add to cart” button to the right of the product image. The product now ends up in your shopping cart, which is located at the top right of the website.
2. When you have finished shopping, click on “Checkout” in the shopping cart.
3. Here is a summary of your purchases and you can easily change the number or remove products.
4. If you shop as a business, click on “Change to business” above the “Options” heading.
5. If you want to enter a value code or a message, you can do so under the heading “Check your order”.
6. Enter your zip code under the heading “Select delivery method” to view and customize the shipping options.
7. Choose your preferred delivery method.
8. If you have selected “Shipping to delivery point”, you can also choose which delivery point your package should be sent to. If you do not make a selection here, your package will be sent to the delivery point closest to your address.
9. Fill in your personal details and delivery address if they are not already filled in. (Enter mobile number if you want an SMS notification, otherwise the notification will be sent via e-mail or post).
10. Select the payment method under the heading “Complete your purchase”.
11. Click the “Finish Purchase” button to complete your purchase.
12. You will now receive an order confirmation via email and your goods will be on their way to you shortly.

Delivery

All deliveries are made with us by a selected forwarder, according to the delivery methods presented before completion of the order and charged with the current price list. It is the buyer’s responsibility to ensure that the address given to us at the time of the order is correct, and that the buyer, after we have executed the order, follows up the delivery with the forwarder, and ensures that the delivery is picked up/received according to the forwarder’s instructions. Delivery only takes place within Sweden.

We offer the following delivery methods:

• Schenker Ombud – Climate-compensated delivery to delivery point*
  SEK 49 is charged as shipping fee. If the order exceeds SEK 499 in product value, no fee is charged for shipping. All parcel transport is climate compensated via Schenker’s global partner Atmosfair. The money goes to projects that are CDM-classified by the UN (the UN has established that the work has an actual effect). The climate compensation means no extra cost for you as a customer.
  
• PostNord MyPack Collect – Delivery to delivery point*
  SEK 59 is charged as shipping fee. If the order exceeds SEK 499 in product value, SEK 9 is charged for shipping.
• Airmee Home delivery – Fossil-free delivery directly to your home between 17-22*
  SEK 59 is charged as shipping fee. If the order exceeds SEK 499 in product value, SEK 29 is charged for shipping. Your postcode determines whether you can choose Airmee. All vehicles used for pickups, linehauls and deliveries run on either fossil-free fuel (HVO100) or electricity. In some cases, bicycles are also used for the last part of the supply chain.
• Budbee Box – Fossil-free delivery to box*
  SEK 49 is charged as shipping fee. If the order exceeds SEK 499 in product value, no fee is charged for shipping. Your postcode determines whether you can choose the Budbee Box. The package stays in the storage box for 7 days, then it is returned. All vehicles used for pickups, linehauls and deliveries run on either fossil-free fuel (HVO100) or electricity. In some cases, bicycles are also used for the last part of the supply chain.
• Budbee Home delivery – Fossil-free delivery directly to your home between 17-22*
  SEK 59 is charged as shipping fee. If the order exceeds SEK 499 in product value, SEK 29 is charged for shipping. Your zip code determines whether you can choose Budbee. All vehicles used for pickups, linehauls and deliveries run on either fossil-free fuel (HVO100) or electricity. In some cases, bicycles are also used for the last part of the supply chain.
• DHL Paket – Home delivery daytime and delivery to companies*
  SEK 89 is charged as shipping fee.

* We reserve the right to charge SEK 199 for shipping and handling when a shipment is returned by the shipping company.

Delivery times:
Normally, your package is sent the same day as the time of ordering if your order is placed no later than 12 non-weekend weekdays. The delivery time depends on the shipping method you choose at checkout. The delivery time is usually 1-2 weekdays, except for daytime home delivery, where the delivery time is 2-3 weekdays. In the event of any delay that we cannot remedy within a reasonable time, you as a customer have the right to cancel the purchase without extra cost. Partial delivery of orders only takes place at the customer’s request and entails additional shipping costs for the customer.

Payment methods

Private customers:
We use Klarna Checkout, which makes it easy, flexible and safe for you to shop online. By answering a few questions, you identify yourself easily and you can choose the payment method that suits you best.

Klarna Checkout differentiates between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Klarna Checkout offers the following payment methods:

• Invoice – Paying against an invoice via Klarna is a secure and flexible payment method. This means that you only pay when you have received your goods, which allows you to check the goods before paying. The invoice has a due date of 30 days. Please note that the invoice is sent directly from Klarna via email . A reminder fee is added in case of non-payment. If you shopped for less than SEK 60, SEK 29 is added, and if you shopped for SEK 60 or more, SEK 60 is added in reminder fee. Also a late payment interest corresponding to 24% plus at any time the reference rate set by the Riksbank. Please note that a credit report can be made when purchasing against an invoice.
• Account credit / Installment payment – When you pay in installments or choose to pay at your own pace, your purchases are collected on a monthly invoice that is sent out directly from Klarna . You pay this at the end of the following month. A consolidated monthly invoice means a single payment and a single OCR number. An administrative fee of SEK 29 is added per combined invoice. A reminder fee of SEK 60 is added in case of non-payment. Also a late payment interest corresponding to 24% plus at any time the reference rate set by the Riksbank. Please note that a credit report can be made when purchasing against account credit.
• Card payment – After confirming the purchase at checkout, you can choose to pay by card (VISA, Mastercard and American Express). Enter your card details to complete the payment. 
• Direct payment via bank – With direct payment, you pay at the till using BankID. The money is withdrawn directly from your account. Direct payment works with the following banks: Nordea, Handelsbanken, SEB and Swedbank.

• Klarna Direkt – With Klarna Direkt you pay directly at the till with Mobile BankID. The money is only withdrawn when we have sent your goods.
  
• Swish – With Swish you pay directly at the till with the Swish app and BankID on your mobile phone. The money is withdrawn directly from your connected bank account.

Everything is equally safe. If you want, you can connect a PIN code to Klarna Checkout. Klarna handles all card data and information during direct transfer in accordance with the Payment Card Industry Data Security Standards (PCI DSS). Klarna uses the security solution 3D Secure when paying by card. Jordklok AB holds SSL certificates that enable encryption of data transmission.

Read the payment terms here.

Business customers:
Business customers can choose to pay by card or against invoice via Klarna Checkout. The invoice has a due date of 30 days. No billing fee is added. Please note that the invoice is sent directly from Klarna via email .

Open purchase

We offer you 60 days open purchase from the time you receive the item. Please note that open purchase does not apply to products that cannot be returned due to health or hygiene reasons, such as certain foods, hairbrushes, menstrual cups or sanitary napkins.

To take advantage of open purchase, we ask that you notify our customer service as soon as you know that you want to cancel your purchase. You can reach our customer service via email: support@jordklok.se or phone: 08-618 12 13. The return is then sent to the address below. Don’t forget to label the shipment with your order number.

The product must be returned unused and in the same condition as you received the product. Remember to package the product well, as you are responsible for the risk if the product is damaged during return shipping. In cases where the goods have been handled more than necessary or damaged during return shipping and are no longer in substantially unchanged condition, Jordklok AB can make a deduction for a decrease in value from the amount to be refunded.

The cost of sending back your canceled purchase is paid by you as a customer. Any refund takes place no later than 14 days from the day we received the item or that proof was provided that the item was returned.

Return address:
Jordklok AB
Mimmis Väg, Lagerport 19-21
(Back side of Dammliden 5)
137 69 Österhaninge

As a customer, you have the right to open the packaging and examine the product to determine if you are satisfied, but when you return the product, it must be returned in its original packaging intact and in good condition. Please note that items with a broken seal that cannot be suitably returned due to health or hygiene reasons are excluded from open purchase and cannot be returned.

Complaints

As a consumer, you have a 3-year complaint period according to the Consumer Purchase Act (for foodstuffs, complaints must be made before the expiry date). The complaint must be made within a reasonable time, usually two months, after you noticed or should have noticed the fault. In the event of a dispute where the buyer is a private person, it is our policy to always follow the Allmänna Reclamationsnämnden’s (ARN) recommendations. If the complaint case is approved, any shipping costs incurred in connection with the complaint will also be refunded. In cases where expenses have arisen for you as a customer due to the fault in the product, you have the right to compensation for, for example, petrol costs, parking costs, telephone costs and the like.

During the first two years after the purchase of an item, it is us as the seller who must prove that the fault did not exist from the beginning. When more than two years have passed, you as a customer must be able to prove that it is an original defect in the product.