Terms of purchase
Applicability
These purchase conditions are applicable if Swedish or other applicable law does not prescribe conditions that conflict with them. For private consumers, the Act on Distance Contracts and Contracts Off Business Premises (DAL) applies, and for companies – the Purchase Act.
Ordering
Immediately after the order, an order confirmation is sent to your registered email address where you will find all the necessary information about your order as well as a link to our purchase conditions. We do not accept orders in any other way than via our shopping system on our website. We therefore do not accept orders via email, fax or other medium unless otherwise agreed. If the customer is under 18 years of age, the customer’s guardian’s permission must be obtained before the purchase is completed. An order made in the name of another person without their consent, or in any other way that causes us to suffer financial or other damage, will be reported to the police.
My rights as a consumer
We recommend our customers to contact us directly at Jordklok AB in the first place for help with any complaints, right of withdrawal or other matter regarding an order. For detailed information about your rights as a consumer, we refer to www.konsumentverket.se . To get help as a consumer in resolving a dispute out of court, you can contact the Allmänna reklamentationsnämnden (ARN) www.arn.se (Allmänna reklamentationsnämnden, Box 174, 101 23 Stockholm) or turn to the EU Commission’s website which specializes in dispute resolution in e-commerce: http://ec.europa.eu/odr
Customer service and opening hours
You can reach our customer service in Österhaninge via:
Email: support@jordklok.se
We answer questions via email weekdays within 24 hours*
*Should there be a delay and we cannot give you an answer within that time frame, you will be notified within 24 hours.
Phone: 08-618 12 13
Our telephone hours: weekdays: 10:00 – 16:00 with lunch closed 12:30 – 13:30.
Postal address:
Jordklok AB
Dammliden 5
137 69 Österhaninge
Prices
All prices are stated including VAT or excluding VAT, depending on how you have chosen to display them. Any charges for shipping may be added, which in such cases is shown at checkout. After the order has been confirmed, the price can only be changed due to circumstances beyond our control (e.g. war, natural disasters, etc.) and in the event of obvious inaccuracies in the stated price.
Payment methods
Private customers:
We use Klarna Checkout, which makes it easy, flexible and safe for you to shop online. By answering a few questions, you identify yourself easily and you can choose the payment method that suits you best.
Klarna Checkout differentiates between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Klarna Checkout offers the following payment methods:
- Invoice – Paying against an invoice via Klarna is a secure and flexible payment method. This means that you only pay when you have received your goods, which allows you to check the goods before paying. The invoice has a due date of 30 days. Please note that the invoice is sent directly from Klarna via email . A reminder fee is added in case of non-payment. If you shopped for less than SEK 60, SEK 29 is added, and if you shopped for SEK 60 or more, SEK 60 is added in reminder fee. Also a late payment interest corresponding to 24% plus at any time the reference rate set by the Riksbank. Please note that a credit report can be made when purchasing against an invoice.
- Account credit / Installment payment – When you pay in installments or choose to pay at your own pace, your purchases are collected on a monthly invoice that is sent out directly from Klarna . You pay this at the end of the following month. A consolidated monthly invoice means a single payment and a single OCR number. An administrative fee of SEK 29 is added per combined invoice. A reminder fee of SEK 60 is added in case of non-payment. Also a late payment interest corresponding to 24% plus at any time the reference rate set by the Riksbank. Please note that a credit report can be made when purchasing against account credit.
- Card payment – After confirming the purchase at checkout, you can choose to pay by card (VISA, Mastercard and American Express). Enter your card details to complete the payment.
- Direct payment via bank – With direct payment, you pay at the till using BankID. The money is withdrawn directly from your account. Direct payment works with the following banks: Nordea, Handelsbanken, SEB and Swedbank.
- Klarna Direkt – With Klarna Direkt you pay directly at the till with Mobile BankID. The money is only withdrawn when we have sent your goods.
- Swish – With Swish you pay directly at the till with the Swish app and BankID on your mobile phone. The money is withdrawn directly from your connected bank account.
Everything is equally safe. If you want, you can connect a PIN code to Klarna Checkout. Klarna handles all card data and information during direct transfer in accordance with the Payment Card Industry Data Security Standards (PCI DSS). Klarna uses the security solution 3D Secure when paying by card. Jordklok AB holds SSL certificates that enable encryption of data transmission.
Business customers:
Business customers can choose to pay by card or against invoice via Klarna’s partner Billie. The invoice has a due date of 30 days. No billing fee is added. Please note that the invoice is sent directly from Klarna via email .
Read Billie’s terms and conditions
Shipping and delivery
All deliveries are made with us by a selected forwarder, according to the delivery methods presented before completion of the order and charged with the current price list. It is the buyer’s responsibility to ensure that the address given to us at the time of the order is correct, and that the buyer, after we have executed the order, follows up the delivery with the forwarder, and ensures that the delivery is picked up/received according to the forwarder’s instructions. Delivery only takes place within Sweden.
We offer the following delivery methods:
- Schenker Ombud – Climate-compensated delivery to delivery point*
SEK 49 is charged as shipping fee. If the order exceeds SEK 499 in product value, no fee is charged for shipping. All parcel transport is climate compensated via Schenker’s global partner Atmosfair. The money goes to projects that are CDM-classified by the UN (the UN has established that the work has an actual effect). The climate compensation means no extra cost for you as a customer. - PostNord MyPack Collect – Delivery to delivery point*
SEK 59 is charged as shipping fee. If the order exceeds SEK 499 in product value, SEK 9 is charged for shipping. - Airmee Home delivery – Fossil-free delivery directly to your home between 17-22*
SEK 59 is charged as shipping fee. If the order exceeds SEK 499 in product value, SEK 29 is charged for shipping. Your postcode determines whether you can choose Airmee. All vehicles used for pickups, linehauls and deliveries run on either fossil-free fuel (HVO100) or electricity. In some cases, bicycles are also used for the last part of the supply chain. - Budbee Box – Fossil-free delivery to box*
SEK 49 is charged as shipping fee. If the order exceeds SEK 499 in product value, no fee is charged for shipping. Your postcode determines whether you can choose the Budbee Box. The package stays in the storage box for 7 days, then it is returned. All vehicles used for pickups, linehauls and deliveries run on either fossil-free fuel (HVO100) or electricity. In some cases, bicycles are also used for the last part of the supply chain. - Budbee Home delivery – Fossil-free delivery directly to your home between 17-22*
SEK 59 is charged as shipping fee. If the order exceeds SEK 499 in product value, SEK 29 is charged for shipping. Your zip code determines whether you can choose Budbee. All vehicles used for pickups, linehauls and deliveries run on either fossil-free fuel (HVO100) or electricity. In some cases, bicycles are also used for the last part of the supply chain. - DHL Paket – Home delivery daytime and delivery to companies*
SEK 89 is charged as shipping fee.
* We reserve the right to charge SEK 199 for shipping and handling when a shipment is returned by the shipping company.
Delivery times
Normally, your package is sent the same day as the time of ordering if your order is placed no later than 12 non-weekend weekdays. The delivery time depends on the shipping method you choose at checkout. The delivery time is usually 1-2 weekdays, except for daytime home delivery, where the delivery time is 2-3 weekdays. In the event of any delay that we cannot remedy within a reasonable time, you as a customer have the right to cancel the purchase without extra cost. Partial delivery of orders only takes place at the customer’s request and entails additional shipping costs for the customer.
Cancellation
Cancellation of orders is possible at no cost to the customer until the time the order has been executed (when the invoice and shipping documents have been created). Cancellation of non-stock items that were purchased especially for the customer is not possible after we have ordered the same item from our supplier. A cancellation is not valid until confirmation of this has been received from us. If you wish to cancel the order after the order has been sent, a fee of SEK 199 will be charged.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal from the moment you receive the product according to the Distance Contracts and Off-premises Contracts Act (DAL). As a customer, you have the right to open the packaging and examine the product to determine whether you are satisfied. Jordklok AB reserves the right to make depreciation deductions on amounts that must be refunded if the product has been handled in a careless manner. If you wish, you can use the Consumer Agency’s cancellation form when exercising the right of withdrawal . We at Jordklok.se offer you as a customer open purchase for 60 days, read more about it in the point below.
Please note that food and goods with a broken seal that cannot be suitably returned due to health or hygiene reasons and the seal has been broken by the consumer are exempt from the right of withdrawal and cannot be returned.
Open purchase
We offer you 60 days open purchase from the time you receive the item. Please note that open purchase does not apply to products that cannot be returned due to health or hygiene reasons, such as certain foods, hairbrushes, menstrual cups or sanitary napkins.
To take advantage of open purchase, we ask that you notify our customer service as soon as you know that you want to cancel your purchase. You can reach our customer service via email: support@jordklok.se or phone: 08-618 12 13. The return is then sent to the address below. Don’t forget to label the shipment with your order number.
The product must be returned unused and in the same condition as you received the product. Remember to package the product well, as you are responsible for the risk if the product is damaged during return shipping. In cases where the goods have been handled more than necessary or damaged during return shipping and are no longer in substantially unchanged condition, Jordklok AB can make a deduction for a decrease in value from the amount to be refunded.
The cost of sending back your canceled purchase is paid by you as a customer. Any refund takes place no later than 14 days from the day we received the item or that proof was provided that the item was returned.
Return address:
Jordklok AB
Mimmis Väg, Lagerport 19-21
(Back side of Dammliden 5)
137 69 Österhaninge
As a customer, you have the right to open the packaging and examine the product to determine if you are satisfied, but when you return the product, it must be returned in its original packaging intact and in good condition. Please note that items with a broken seal that cannot be suitably returned due to health or hygiene reasons are excluded from open purchase and cannot be returned.
Complaints
As a consumer, you have a 3-year complaint period according to the Consumer Purchase Act (for foodstuffs, complaints must be made before the expiry date). The complaint must be made within a reasonable time, usually two months, after you noticed or should have noticed the fault. In the event of a dispute where the buyer is a private person, it is our policy to always follow the Allmänna Reclamationsnämnden’s (ARN) recommendations. If the complaint case is approved, any shipping costs incurred in connection with the complaint will also be refunded. In cases where expenses have arisen for you as a customer due to the fault in the product, you are entitled to compensation for, for example, petrol costs, parking costs, telephone costs and the like.
During the first two years after the purchase of an item, it is us as the seller who must prove that the fault did not exist from the beginning. When more than two years have passed, you as a customer must be able to prove that it is an original defect in the product.
Refund
Refunds are made no later than 14 days from the day we received your first message. In cases where the complained about or returned product must be sent back to us, the refund will be made within 14 days after the product has been returned or proof has been provided that the product has been returned, whichever occurs first. Refunds are made using the same method of payment as at the time of purchase. Any shipping costs incurred in connection with an approved complaint will be refunded within 14 days after the item has been returned to us.
Returns
We reserve the right, in consultation with the consumer, to replace the defective item with an equivalent item if an identical item is not available at the time of processing the returned item.
If you want to return an item, contact us directly via our contact form or by sending an email to support@jordklok.se .
After the return case has been approved, the goods are sent to the address below together with the name and order number:
Jordklok AB
Mimmis Väg, Lagerport 19-21
(Back side of Dammliden 5)
137 69 Österhaninge
Gift cards
Our gift cards are always sent electronically via e-mail. Gift cards at jordklok.se can only be used for payment of goods in our webshop within the validity period (two years from the date of purchase). Please note that the amount of the gift card is deducted only against the value of the goods and not any shipping or invoice fees.
Any discounts do not apply when purchasing gift cards unless specified. The gift card cannot be replaced with cash, however, the right of withdrawal applies. We do not replace a lost gift card or incorrect delivery due to you as a customer providing incorrect address information. The gift card is not linked to a specific person.
Data loss
We cannot be held responsible for loss of stored information or software. We therefore urge buyers to always take the required backup of all data before installing new hardware, software or other equipment, and always ensure that vital information on hard drives or other storage media which is sent to us for any kind of action is saved on a suitable medium.
Support
For support or another form of user support of a general nature or in the event of a product fault that cannot be attributed to a warranty or complaint, we primarily refer to the respective manufacturer or service point.
Information
We reserve the right for unforeseeable events that may cause possible sell-outs, inventory differences, delivery delays, price adjustments and technical errors. Furthermore, we reserve the right that possible inaccuracies in the image, text and/or price marking may occur. All image information on our pages must be seen as illustrations, and we cannot guarantee that the image reproduces the exact appearance and condition of the product. Should a deviation result in you not wanting the product, it is of course possible to advertise the product.
Dispute
In the event of a dispute where the buyer is a private person, it is our policy to always follow the Allmänna reclamationsnämnden’s (ARN) recommendations. Disputes between two or more companies are usually settled in court.
Force majeure
In the event of war, natural disaster, industrial action in the labor market, authority’s decision, non-delivery from subcontractors, costly circumstances, as well as comparable events beyond our control which could not reasonably have been foreseen and affect concluded agreements and commitments on our part, which means that we cannot keep said agreement/promise, shall form the basis for us being released from our obligations to fulfill said agreement.